Regpacks FAQ

See below for Frequently Asked Questions regarding our new registration system, Regpacks.  If you do not find your question or answer below, please contact Jenny Rubin.

What do I need to know when creating an account for the first time?

One of the great features about RegPacks is that after you register for your first event  in the system for a calendar year, much of the information will apply for future registrations making it so that you don’t have to re-enter that same information for future registrations!  This means that the login you choose for your child will be their login for all future events through their graduation from USY.  Please take this into consideration when creating a username for the account.  Usernames can be changed if needed, but it has to go through RegPacks and can take up to 48 hours.

I created an account for a previous event, and now when I try to log in it says “The username already exists in the system.  Please select a different one.”

When you are logging in with an existing account, you must be in the “login” view.  If you are getting this message, you are likely in the “register” view.  Please click “Login” on the top right of the page, or “Login to my account” at the top left of the page, then try again.

I forgot my password!

This is easy to reset.  Please go to the login page and right under the password box, click “forgot password?”.  You will be instructed to supply your login email and an email wil be sent to that address helping you to reset your password.

I forgot my username!

Please email Jenny and she will be happy to let you know what your username is.

I’m trying to register a second child with the same email address, but it tells me an account already exists.

Just like most online accounts, you can only have one account per email address.  You could consider using a different parent email (work, spouse, etc.) or the child’s email address.  You will get a chance to input “parent email address” as part of the application and we will always use that email when sending out important emails about your child’s registration.

If you have a Gmail address, you could also add (or remove) a period from the address.  Our registration system will view it as a different account, but Gmail will get it to the same address (for example: according to Gmail, firstnamelastname @ gmail.com is the same as firstname.lastname @ gmail.com).

I created a duplicate account for myself/my child without realizing it.  What should I do?

The system does not handle duplicates well, so please let us know when that happens.  It’s best to always register with your original account since it keeps track of your convention attendance history.

In these cases we need to archive the additional accounts, and we may need to merge some of your past attendance information.  Once the additional account is archived, if you log back into it, all of the forms will be locked.

Can I use my phone or tablet to complete registration?

Yes, although it is best to complete registration from a computer.

What web browser can I use for registration?

The system is optimized to work with all of the major internet browsers.  Any version of Firefox, Chrome, and Safari and Internet Explorer 9 or above.  Go to the help menu and click “About Internet Explorer” if you are unaware of which version of Internet Explorer you are using.  If an error message appears instructing you to turn on cookies, please refer to this article to see how to enable cookies within your specific browser.

I got a message instructing me to turn on cookies.  What should I do?

Refer to this article for how (and why) to turn on cookies.

I chose “Pay by Manual Check”, and the system is telling me my application is not complete.  I’m stuck in a loop.

The payment page will not be marked as complete until payment is complete.  If you have filled out all of the other pages of the application, then you’ve gone as far as you can for now.  Once the check is received in our office, the page will be marked as complete and your application will be 100% complete.

I am applying for/receiving scholarship.  How do I pay my portion?

If you are sending in a check through the mail, just make the check out for your portion and send it in.  If you are paying by e-check or credit card, when you go to the payment page, there will be a chance to “short pay” your portion of the balance.

When we either receive scholarship from your synagogue or we grant scholarship, we will apply that to your account.

I never received a confirmation email – is my application complete?

The system is set up to send a confirmation email when the event is fully paid for.  If you haven’t received the confirmation, please check that you have paid in full.  If you have, it is possible that the email was sent to another address associated with the account.

If you still haven’t received them email, please be in touch with Jenny and she will be happy to look into it.

I made a mistake on one of my forms or I need to change information that I previously entered.  What do I do?

Most pages in the system are open for editing at any time.  If you are already signed in, just click on your name on the upper left to get to your dashboard and access any of your completed pages.  If you are out of the application, you can just log in and access the dashboard.

In most cases, we only lock forms that require signatures, like the consent form.  If there is a locked form that you need to edit, please reach out to Jenny.